As you may have heard, CorLife operates with a core philosophy of simplicity. And we stand out in our industry because of how we put this philosophy into practice. At CorLife, each case is managed—from start to finish—by ONE specially-trained clinical claim handler (CCH). This CCH is assigned to a claim from the beginning of the claim and follows it through to the end. They serve as the care and communication hub for each claim.
CorLife President/CEO Lauren Underhill identified a real flaw with the accepted “norm” of the workers’ compensation claim process. Large corporations manage claims with “full-service” expertise including too much of everything—excess staff, extensive timelines and inflated pricing. She soon discovered trimming this process could positively affect relationships with carriers and, most importantly, injured workers. Thus, CorLife works with a core philosophy—simplicity. One specially-trained clinical claim handler working to truly understand the case then provide quick, effective, accurate management through the life of the claim.
In any category of DME, there are always multiple choices and a Cadillac, high-end high cost option. It is essential, however, for carriers, excess carriers and TPA’s to understand that, in most cases, it is absolutely possible to get the functionally precise, medically appropriate piece of equipment to suit each individual injured worker without spending top dollar.
There is growing trend in the Workers Compensation industry for carriers and excess carriers to contract with Network Services Providers under the belief that having a menu of services supplied by a single provider will somehow streamline the process and cut costs in the area of claims management.